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Volunteers

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Who Are Our Volunteers?


KDMC volunteers are men and women from our community who have an integral role in enhancing patient care in our organization. Volunteers contribute their time and talents to assist the hospital in a wide variety of activities. KDMC also has a summer student volunteer program for those between the ages of 15 and 18. Student volunteers select assignments according to their career goals and interests.

Volunteer Services

KDMC volunteers contribute their time and a wide array of talents in a variety of assignments. A sample of volunteer service responsibilities is listed below:

  • Transporting patients to and from testing areas
  • Providing information and assistance to patients and visitors at the Information Desk
  • Reader to Patient Program – reading to patients
  • Serving as a communications link and host or hostess to patients and families in the Emergency Waiting Room
  • Working in the Hospital Gift Shop
  • Typing, filing, photocopying, collating, and other clerical work in individual departments
  • Assisting with special events and special projects
  • Assisting in staff mailings
  • Answering telephones
  • Running errands and delivering small packages

(For high school students 15 to 18 years of age or recent graduates with a minimum GPA of 2.5)

Interviews

Prospective volunteers should make an appointment for a personal interview with the Coordinator of Volunteer Services. In this interview, we discuss your needs and those of the hospital and then suggest a mutually rewarding volunteer position for you. As soon as we’ve matched you with a suitable position and completed orientation to KDMC, you may be scheduled to serve. You will be scheduled to your matched department, and you will start serving. At this time, we discuss your time commitment and duties.

To schedule an interview, contact Alicia Hawkins at 601.835.9181.

Training

All volunteers must participate in an orientation. Training is provided on the job by the hospital staff and/or by other volunteers.

Important Guidelines for Volunteering at KDMC

Attendance

Volunteers are a vital part of KDMC, and we count on you being here when you’re scheduled. If you plan to take a vacation, please notify the Volunteer Office as soon as you know the dates that you will be away.

Signing In

Be sure to sign in when you arrive and sign out when you leave. Sign-in sheets are used to record your volunteer hours and attendance. We use this information to honor your volunteer achievements and send you your meal tickets. Sign-In books are located at the Front Information Desk and in the Gift Shop.

Assignments

As a volunteer, you are directly responsible to the department to which you have been assigned. Sometimes a change of assignment is necessary, either for your convenience or to meet the changing needs of the hospital. Please do not change assignments unless invited, you have made arrangements to do so with the Volunteer Office. Please remember that unless asked you are not permitted in the maternity, newborn, or nursery rooms, the Intensive Care Unit, or the operating rooms.

Appearance

Clothing and footwear should at all times be appropriate to the workplace in terms of appearance and employee safety. Clothing that is frayed or has holes is not appropriate for on-duty apparel. Pants/slacks must be hemmed and not drag the floor. Tops should be appropriate to the work area and long enough to cover back and midriff when arms are extended. Volunteers may not smoke or chew gum in the hospital.

Meals

The Volunteer Office will supply you with a meal ticket to use in the KDMC cafeteria for every four hours you work. Tickets will be given to you at the end of the month.

Volunteer Recognition

Although you will receive many intangible rewards for your service as a volunteer, you are formally recognized for your service at a special luncheon held in your honor each year during National Volunteer Week.

Confidentiality

Many things that you will see and hear within the hospital are of a confidential nature. Patients have the right to privacy, and it is your responsibility to respect that right. Information concerning patients, such as their names, conditions, and care, must be confidential. For these reasons, we request that volunteers:

  • Do not read patients’ medical records or allow the patients to do so.
  • Do not ask patients why they are in the hospital, or inquire about their diagnosis or details of their care.
  • Do not try to answer inquiries about healthcare practices or costs.

The Art of Listening

Patients are often eager to talk with volunteers and are cheered by this contact. Remember to call patients by name whenever possible and to listen in a friendly, noncommittal way. Tactfully evade confidences or questions that you cannot answer, and do not discuss controversial subjects with patients.

Safety Regulations

If you become ill or injured or have an accident while on duty, be sure to report the incident, no matter how slight, to your supervisor and to the Volunteer Office. In the interest of safety, we suggest that volunteers follow these guidelines:

  • Do not lift patients or heavy loads.
  • Never assist a patient into or out of a wheelchair without the help of a nurse or nursing assistant. When handling a wheelchair, move it cautiously, backing it into elevators, down ramps, and through doors. Be careful when turning corners.
  • Use or possession of intoxicating beverages or unauthorized drugs is prohibited.
  • Smoking is prohibited throughout all buildings of the KDMC campus.

A Quiet Place

Noise can be very disturbing to patients. Please help maintain a pleasant, restful atmosphere by speaking softly and using equipment carefully.

Gratuities

You should not expect tips or gratuities for your services.

Professional Advice

Please do not ask physicians, nurses, or other hospital staff for professional advice when you are on duty.